| 1.
Do you currently outsource your customer service? |
|
| 2.
Briefly describe what your company does. |
|
|
3. Select the services you
are interested in.
|
Order Entry
Customer Service
Help Desk
Critical Call Dispatch
Answering Service
Call Filtering
Service Dispatch
Support Dispatch
Receptionist Support
Medical Answering
Dealer Locator
Mailing Literature
|
| 4.
Will you need bilingual (Spanish) agents? |
|
| 5.
How many incoming calls do you receive? |
|
| 6.
Which is more likely to be the call volume pattern? |
Consistent call volume during a month
Large spikes in call volume within...
minutes
hours
days
|
| 7.
Approximately how long is each call you receive? |
minutes |
| 8.
During what times do you need service? |
|
| 9.
What is your anticipated start date? |
mm/dd/yy |
| 10.
What is your anticipated budget? |
|
| 11.
Please list any additional requirements your project may require. |
|
Please provide the following contact information. |
| Company |
|
| Street |
|
| City/State/Zip
|
St
Postal/Zip
|
| Country |
|
| Contact
|
|
| *
Phone |
|
| *
E-mail |
|
| Fax |
|
| Web
Site |
|
How did
you hear about us?
|
|
| |
Please mention any specifics - search engine,
keyword, representative's name, publication.. |
